807-808, Crown House, North Circular Road, London, NW10 7PN

020 8616 4744

Person Centred Care

Open Heart Care UK offers a personal, professional service to you and your family. 

We are determined to deliver the best possible care for our client.

We put our clients first

What makes our homecare services different? We put you first, every time. Our aim is to provide the standard of care that we would want for our own families.

Our services are flexible and respond to your changing priorities and needs. We help you to stay in control of your own care as far as you are able. That’s why we always listen carefully to what you tell us about how you want to receive your care and support.

Our staff recognise the unique qualities of each client and see the whole person, not just a list of care needs. We value and respect our clients and the different ways they choose to live their lives.  

We employ caring, capable and compassionate staff

We only recruit and train the very best care workers, who are dedicated to caring for our clients.

The team at your local Open Heart Care UK office will keep in regular contact, so you soon get to know them. Building a relationship that you can trust and rely upon is central to how we manage our business.  The care supervisor from your local office will regularly check you are satisfied with the services you receive from us.  We try hard to deliver what we say we will and to provide the consistent, reliable service you expect.

We welcome your feedback and we listen

Open Heart Care UK welcomes all of your feedback because this helps us to improve our services.  You can talk to us about any aspect of your service, whenever you want. We want to make sure that that you are in no doubt about how to voice any concerns that may arise or to give us any positive feedback.

Our management team will give you the necessary support to raise any concerns or complaints that you may have.  You can feel confident that we are fully compliant with our regulator. 

We look after your safety

Your safety is very important to us. We protect you from harm by making sure our care workers are fully trained to carry out their role safely and also to recognise signs of abuse.   Your care worker will listen to any concerns you may have about your safety and report these to the registered manager. At Open Heart Care we do not tolerate abuse to either our clients or our staff.

 

CQC